Kathy Queripel, Community and Helpline Manager I’ve been Helpline Manager of Kindred since 2014, before this I was an Information and Advocacy worker for 6 years. I have two children, Ross born in 1996 and Lauren born in 1999. Lauren has cerebral palsy, epilepsy, visual impairment and learning difficulties, andcurrently attends Saltersgate school in Midlothian. Lauren is a keen swimmer and is a member of Lothian Racers swim team. She enjoys going to the Action Group and Epilepsy Scotland youth groups. Twice weekly Lauren is supported by support workers through Self Directed Support. I started my career in nursing and was a senior staff nurse in Cardiology in Guernsey, working within the coronary care unit and acute medical ward setting. I moved back to Edinburgh, and returned to education studying HNC in Early Years Childcare and Education, then BSc in Health Science at Napier university, before commencing my post at Kindred. In a voluntary capacity I am respite coordinator for FOSS (Friends of Saltersgate School), vice chair of Saltersgate parents’ group and a volunteer at Beeslack family disabled club in Midlothian. Kindred is a rewarding place to work as we are constantly learning and adapting to the needs of parents. As a parent myself, I feel very fortunate to work in an environment which is so understanding to carers. As Helpline manager I manage our team of Helpline Information and Advocacy workers, and we are usually the first contact parents will have when they call the Helpline or contact us online. Our role is challenging: the Helpline is a constant learning environment where we aim to help parents by tailoring any support given to their own situation.